FAQ


How long does it take to process my order?

It takes 3 business days to process your order upon order placement and confirmation.

How many days to expect delivery?

For the United Kingdom, United States, Canada, Australia: You can expect your package to arrive in 1 - 2 weeks.

Other Countries: 2 - 3 weeks. 

Delivery days may vary due to mandatory Custom Clearance. 

How much is shipping to my country?

Shipping fees are calculated at checkout and may vary depending on where you and your items are located.

Do I have to pay for duties and taxes?

We are required by law to state the full value of your order for customs purposes; however most of our customers have reported having no issues with parcels being held at Customs. However, we are not fully in control over these charges and cannot determine how much they would be if applicable, since customs policies may vary from country to country.

Just in case, you may opt to contact your local customs office for any clarification. You still may be subjected to duties and taxes at the Customs in the event your parcel is being withheld there. Do let us know via support@csgsoftwares.com should you come across this situation, and we'll assist you as far as we can!

Are there any warranties/guarantees on the products?

We offer a no questions asked return policy of 30 days right after you received your purchase for your ease of mind! For more information do kindly read our Refunds/Returns policy.

How do I return my purchase?

We are so sorry things didn't turn out as you expected! First, do get in touch with one of our friendly customer representatives at support@csgsoftwares.com and we will see what we can do to ease your problems! Also, please do refer to our Refunds/Returns policy page for more information on what can and cannot be returned.

How do I track my order?

You can track your order by sending us a message at support@csgsoftwares.com

Please be reminded that tracking number will be available 2 - 5 business days after your order has been processed. It will be automatically sent to your email address.    

For other concerns, contact us at support@csgsoftwares.com

For more details about our return policy and shipping policy you can click here. 

Contact Us

Got Questions? Suggestion? Track your order?

For any concerns or inquiries, reach us at support@csgsoftwares.com

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